Designing Digital Services That Work for Everyone
The Context
Client: Digital Transformation Agency (DTA)
Service: UX & Design Recruitment
Sector: Federal Government – Digital Services & Experience
The Challenge
As part of its mandate to improve how government services are designed and delivered, the DTA commenced a major redevelopment of the Digital Marketplace 2 (DMP2) platform – a critical national procurement interface used by agencies and suppliers across Australia.
To support this initiative, the DTA required a User Experience (UX) Designer with demonstrated expertise in user-centred design, enterprise system mapping and collaborative stakeholder engagement. The ideal candidate needed to not only possess technical design acumen but also the ability to navigate complex policy, user and system requirements within a high-profile, public-facing platform.
Given the program’s strategic importance, the DTA needed to secure the right candidate quickly, without compromising on capability or cultural fit.
Our Response
Resolve worked closely with DTA stakeholders to clarify technical needs, design maturity objectives and key role outcomes. This discovery process informed a tailored recruitment strategy focused on delivering design talent equipped for complexity, agility and impact.
Our multi-channel sourcing approach included:
Direct engagement with UX design communities and portfolio networks
Campaigns via SEEK, LinkedIn Recruiter and targeted design circles
Strategic outreach through Resolve’s private talent database and trusted passive candidate network
From a pool of 197 candidates (167 inbound + 30 sourced), Resolve shortlisted 14 professionals with demonstrated experience large-scale platforms and inclusive service design.
Each candidate underwent:
UX-focused technical interviews
Portfolio and design challenge reviews
Reference checks with senior government or enterprise clients
Certification and qualifications verification
Resolve managed the full recruitment lifecycle, including:
Structured interview coordination and briefing packs for the DTA panel
Detailed candidate presentations, including capability summaries and strategic fit assessments
Offer negotiation, candidate onboarding and post-placement support
Following this process, Resolve successfully placed a UX Designer who brought both the technical proficiency and collaborative style required to advance the DMP2 project.
The Outcome
The placed designer made an immediate impact by:
Leading architecture mapping to better align platform design with procurement workflows
Facilitating stakeholder co-design workshops with both internal teams and external suppliers
Developing interactive prototypes to guide usability testing and accessibility validation
Creating a reusable component library to accelerate design efficiency and consistency
Shaping the MVP roadmap in collaboration with product owners and delivery leads
Their contribution enabled the DTA to progress confidently toward the launch of a more intuitive, inclusive and scalable version of the DMP2 – supporting its broader mission to enhance digital service delivery across government.
Why Resolve
This engagement exemplifies Resolve’s ability to deliver specialist digital design talent who understand the nuances of government, the power of human-centred design and the importance of delivery-readiness in high-impact programs.
We don’t just fill roles – we help shape outcomes.
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