Summary

• We are committed to your privacy and the protection of your personal information. We employ reasonable safeguards to protect your personal data.

• The personal information you provide is collected and retained solely for the purpose of offering recruitment and employment services to you.

• Your information is not shared with third parties, except as necessary to enhance our services or communicate with you. We do not trade or sell your data to third parties.

• You have the right to access your personal data or request its deletion at any time by contacting us at hello@resolve-advisory.com.au.

1. Resolve’s Commitment to Privacy

1.1 In this policy:

a. “We”, “Our” and “Us” means Resolve Advisory Pty Ltd (ABN 95 635 770 893) and its related body corporate, including but not limited to Resolve Advisory Group Pty Ltd (ABN 51 670 279 946), Resolve Recruit Pty Ltd (ABN 53 675 169 936) and Resolve Recruit Payroll Pty Ltd (ABN 47 678 136 939). These entities collectively deliver professional services in accounting, tax, self-managed super funds (SMSFs), recruitment, business and government advisory.
b. “Personal information” has the definition given to this term in the Privacy Act 1988 (Cth).

1.2 We are committed to protecting your privacy and take privacy seriously. This page informs our Privacy Policy regarding the collection, use and disclosure of personal information. This Privacy Policy will cover how we manage personal information and will ensure that information will not be used or shared other than what is outlined in this Privacy Policy. 

1.3 The purpose of this Privacy Policy is to explain:

a. our commitment to privacy;
b. the application of this Privacy Policy;
c. why and how we collect personal information;
d. the type of information we may collect about you;
e. how we may use personal information;
f. how you can access your personal information;
g. the protection of your personal information; and
h. how to contact us regarding this Privacy Policy.

2. Application of this Privacy Policy

2.1 Our Privacy Policy applies to personal information collected by us in the course of your dealings with us and the provision of goods and services to you.

2.2 We constantly review our Privacy Policy and policies more broadly and update accordingly. Any revisions will be reflected in this Privacy Policy.

3. Why we collect personal information

3.1 We collect personal information directly from you through enquiries, as a necessary step to provide services to you, and for administrative and operational purposes.

3.2 We collect, hold, use and disclose your personal information to provide professional services across recruitment and employment, payroll processing, tax, accounting, SMSF administration, and business and government advisory. This includes compliance with regulatory obligations, financial reporting requirements and professional engagement management.

3.3 In part, the personal information collected is for the purpose of improving our products and services with you.

4. How we collect personal information

4.1 We collect your personal information when you directly provide it to us, such as when you subscribe to our database, make an enquiry, submit a job application through our website, correspond with us via telephone or email, attend an interview, or engage in any transaction with us in the provision of services.

4.2 We may also collect data that monitors your activity on our website, including, but not limited to, visitor counts and visit frequency.

4.3 We may obtain your personal information from third-party sources, such as information service providers, your current or former employer, or public records, including but not limited to LinkedIn or Facebook.

4.4 In certain circumstances, we may request proof of identification, such as copies of your passport, visa, driver's license, security clearance, and we will only do so in the course of providing our services to you

4.5 Personal information can also be collected indirectly when:

a. You are referred or recommended by someone; or
b. You opt-in for email communications.

4.6 Wherever it is lawful and practicable, you have the option to remain anonymous when engaging in transactions with us.

4.7 We use a range of secure cloud-based systems – including Applicant Tracking Systems (ATS), Customer Relationship Management (CRM) software, practice management platforms, cloud accounting tools and document management systems – to manage client and candidate information, service delivery and business operations. Your personal information, including contact details, documents, communication history, and service records, is securely stored within these systems and accessed only by authorised staff.

4.8 We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or to comply with our legal and regulatory obligations.

5. Type of personal information we collect

5.1 We collect personal information based on your interactions with us, necessary to provide recruitment and employment services.

5.2 We only use your personal information under lawful bases, including where necessary to perform our services, where required by law, with your consent, or where we have a legitimate business interest in doing so.

5.3 In certain circumstances, we may also collect sensitive information such as health data, diversity information, or criminal background checks. We do so only with your consent and in accordance with applicable laws.

5.4 For clients engaging us for accounting, tax, SMSF or advisory services, we may collect personal information including, but not limited to:

a. name;
b. address(es);
c. phone number(s);
d. e-mail address(es);
e. date of birth;
f. gender;
g. tax file numbers and financial records;
h. superannuation details;
i. business entity information and director details;
j. billing information;
k. information provided in the course of engagement or advisory discussions; and
l. other documentation as required for regulatory compliance.

5.5 For candidates, we may collect personal information including, but not limited to:

a. name;
b. address(es);
c. phone number(s);
d. e-mail address(es);
e. date of birth;
f. gender;
g. security clearance details;
h. references (with your prior consent);
i. workplace incidents;
j. vaccination status;
k. eligibility to work in Australia;
l. medical tests or criminal history checks (with your prior consent);
m. other information you voluntarily provide; and
n. information from enquiries you have made or information about your potential or actual work placements.

5.6 For employers, we may collect personal information including, but not limited to:

a. name;
b. address(es);
c. company phone number(s);
d. company e-mail address(es);
e. job descriptions;
f. conversation logs;
g. recruitment assignment proposals;
h. billing details and records;
i. other information you voluntarily provide; and
j. information from enquiries you have made or information about the services we have provided.

5.7 For referees, we may collect personal information including, but not limited to:

a. name;
b. employment experience and relation to the candidate;
c. company phone number(s);
d. company e-mail address(es);
e. conversation logs;
f. other information you voluntarily provide; and
g. information obtained through written or verbal references provided by you.

6. How we use personal information

6.1 We may use your personal information for purposes in relation to the provision of services to you as a customer, or as a subscriber or enquirer. We do not sell or trade your data to third parties.

6.2 We may use de-identified or aggregated data for reporting, research or internal analytics purposes,.

6.3 We may disclose your personal information to third parties in undertaking this provision, which may include but is not limited to:

a. providing recruitment, payroll, tax, SMSF, accounting, business and government advisory services to you;
b. processing and administering transactions related to these services, including payments, lodgements and regulatory filings;
c. supporting compliance with applicable laws, professional standards and taxation obligations;
d. enabling internal improvements to our service delivery and customer experience;
e. providing technical, operational and administrative support (including use of secure third-party platforms and cloud-based systems);
f. if required or authorised by law, regulation or a court order; or
g. otherwise with your express consent.

6.4 We will not disclose your personal information outside Australia.

7. Accessing your personal information

7.1 We take reasonable and practicable steps to ensure that personal information we collect or disclose is true and absolute.

7.2 You may request access to personal information held about you following enquiry. We will provide you with a copy of this personal information in accordance with our obligations under the Privacy Act 1988 (Cth).

7.3 We may use cookies or analytics tools to collect information about your interactions with our website. This may include your IP address, browser type and pages visited. These technologies help us improve website performance and your experience. You can control the use of cookies through your browser settings.

7.4 We welcome comment about privacy issues and will actively respond to and investigate any objection to the way we manage your personal information. You have the right to request that we amend or delete your personal information. We will respond to such a request within 30 days.

8. Protection of your personal information

8.1 We take reasonable and practicable steps to ensure that personal information we collect is protected from misuse or loss, and unauthorised access, modification or disclosure. 

8.2 We may store personal information, but ensure reasonable measures are taken to protect it electronically in secure computer facilities and paper-based files in appropriate security containers.

8.3 We may use reputable third-party systems to store or process personal information (such as cloud accounting, ATS, CRM and document management platforms). These systems are selected based on their security credentials, and access is restricted to authorised personnel only through role-based permissions and multifactor authentication.

8.4 We may engage reputable third-party providers, including cloud-based platforms, to assist with our service delivery. Where these providers are located outside of Australia, we take steps to ensure your data is handled in accordance with Australian privacy laws.

8.5 We take reasonable and practicable measures to dispose of and destroy personal information when it is no longer required. We notify you if a notifiable data breach has occurred, in accordance with our obligations in the Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth).

9. Updates to this privacy policy

9.1 If our information handling practices change, we will publish updates to this Privacy Policy on our website.

10. Complaints

10.1 You have the right to make enquiries or raise complaints regarding privacy with us.

11. Contacting us

11.1 You have the right to make enquiries or raise complaints regarding privacy with us.

11.2 You can contact us regarding this Privacy Policy, access your personal information or make objection by contacting us at the following:

a. Mail:
Resolve Advisory
PO Box 4524
Kingston ACT 2604
b. E-mail:
hello@resolve-advisory.com.au